Terms and Conditions

​Cancellation & Cooling off Period

• In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations related to distance selling you have 14 days to cancel without penalty. Thereafter your booking will be subject to our Terms & Conditions, shown below.

• If you attend any Pilates sessions within the 14-day cooling off period and then request a cancellation, the cost of these sessions will be deducted from any refund.

• Cancellations must be requested in writing.

• Cancellations (refunds) are not offered after the 14 day cooling off period. 

 

Medical Disclosures​

• ​Activ8 Pilates reserves the right to refuse to teach any participant if we do not believe they can safely participate in the requested class based on the responses to the compulsory medical questionnaire, for example if the participant has a medical condition that has not been covered in the instructor's training. An alternative group class or one-to-one training may be offered if applicable. If no alternative training can be agreed on any credit on your account with Activ8 Pilates will be refunded by BACS or cheque within 60 days of the end of discussions.

• All participants must complete a medical screening questionnaire before participating in any sessions. If Activ8 Pilates requests the participant obtain medical clearance based on the information in the questionnaire this must be obtained before participating in any sessions.

• Clients are requested to update their form if their medical situation changes or they have forgotten to disclose any medical conditions. 

 

Booking & Payment:

• All participants must pre-book and pay for classes, including providing full name, contact details and completing a medical questionnaire.

  • One-to-one classes must be paid for by 48 hours before the class start time

  • Group classes (term, block or single session bookings) must be paid for by 1 hour before the class start time

  • You will not be allowed to participate in the class / training session if no payment has been received.  

• Bookings are considered on the basis of receipt of payment for all services. Any classes or individual sessions discussed prior to receipt of payment are considered provisional and can be superseded by a paid for booking from another person. 

• A group class term or block ticket booking is valid only for the dates shown on the booking site. This will be a class at the same time and day of the week (weekly classes unless otherwise specified).

• A priority booking period will be provided for existing students to book term tickets (only), before opening places to new students.

• Not all ticket types are offered for all classes: in particular trial tickets, single session tickets and flex tickets will not be offered for all classes.

• Where clients with term tickets need to miss prepaid group classes, please contact Activ8 Pilates - you must contact us before the missed class and request possibilities for a replacement class if you wish to be offered an alternative. A replacement class place will be offered (subject to availability) within the same half term / block dates provided suitable prior notice has been given. The replacement class may include a pre-recorded video class. Replacement classes will only be offered within the term/block of the original booking. Activ8 Pilates cannot guarantee to offer a replacement class regardless of the reason for the class being missed. 

• Flex tickets: a prepaid ticket for one individual to book 4 sessions of a given class to be taken within two half terms (up to 12 weeks). All sessions must be booked in advance and can be booked until 1 hour before the class. Places are allocated on a first come first served basis: a flex ticket does not guarantee you a place in any particular session - only term tickets guarantee a space throughout the half term.

• Rescheduling is not offered for trial tickets, single tickets and flex tickets.

• Where clients wish to reschedule one-to-one sessions for any reason, a minimum of 24 hours notice is required, otherwise the client will be charged in full for the class. 

• All private hire of Activ8 Pilates' Instructors is subject to a 24 hour cancellation policy. Unless otherwise agreed in writing, 24 hours notice is required to reschedule a session, otherwise the full fee will be due. 

• One-to-one classes are offered on a single session basis or packs of 4 or 10 sessions. 10 session packs are valid for 3 months from the agreed start date. 4 session packs are valid for 5 weeks from the agreed start date. The number of weeks the packs can be used over may be extended if the instructor is unavailable during your regular session time for any reason, including illness and holidays. Please discuss this before purchase if you have any concerns.

• Activ8 Pilates reserves the right to cancel any class in the event that the instructor is unable to attend. Reasons for non-attendance include (but are not limited to): ill-health of instructor, ill-health of instructor's family, requirement to self-isolate due to government guidelines. In this event, either a replacement class will be supplied or the class will be refunded. Replacement classes may be offered over Zoom (or other video conference software) if appropriate.

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Zoom classes and use of content​

• For Zoom classes, clients are responsible for ensuring they have sufficient space and an appropriate device set up to be able to see and hear the instructor, and allow the instructor to see them.

• For Zoom classes, clients will provide their own equipment and are responsible for ensuring it is in good condition. Activ8 Pilates will provide a list of equipment required for your class. Please contact us for any advice on purchasing appropriate equipment.

• Any class content, handouts or videos provided are the property of Activ8 Pilates and provided for the sole use of the registered student. We reserve the right to remove access from these materials at any time if this is abused and may seek legal advice if appropriate. 

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COVID-19 Compliance - or other medical situations

• When relevant all participants must adhere to all government mandated health regulations (e.g. COVID-19) and any additional measures requested by Activ8 Pilates or the venue.

• Where one-to-one classes are held in the client’s home, the client is responsible for ensuring that the space is suitable for social distancing and ventilation as well as being a sufficient clear, safe space for exercise.

• Clients may be asked to provide their own equipment. In this instance clients will be responsible for providing their own equipment and ensuring it is in good condition. Activ8 Pilates will provide a list of equipment required for your class. Please contact us for any advice on purchasing appropriate equipment.

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Limitation of Liability

Our Liability to You

1. For Class Cancellations: If we cancel a class, our liability is limited to either providing a replacement class or refunding the cost of that specific class.

2. Personal Injury and Death: We are only liable for injury or death if it is caused by our negligence or that of our employees or instructors.

3. Maximum Liability: In any event, except for death or personal injury caused by our negligence (for which our liability is unlimited), our total liability to you for any claim shall not exceed the total amount you have paid to us for the specific class or service giving rise to the claim.

We are not liable for

1. Personal Property: We exclude all liability for any loss of or damage to your personal belongings, vehicles, or other property while attending classes or using our services, whether on our premises, in your home, or at any other venue, except where caused by our negligence.

2. General Exclusions: We exclude all liability for any indirect, consequential, or special losses or damages including but not limited to loss of income, time, or opportunity, except where caused by our negligence.